TYPE OF INFORMATION (WE COLLECT)
“Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:
Booking / Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, your contact details such as your email address and telephone (mobile or otherwise). It may also include information such as your banking details (including credit/debit card) and any other information relating billing information payment history etc. (as shared by you).
With specific reference to booking/e-commerce transactions, VDP Travels collects the following personal sensitive information from you:
- Name, Email and Gender
- Phone Number
- Credit Card details
- Date of birth in case of a child
HOW WE USE YOUR PERSONAL INFORMATION ?
VDP Travels does not sell or trade upon any of the above foregoing information without the consent of the user or customer. The foregoing Personal Information collected from the users/customers/travellers is put to use in the following manner:
While making a booking
While making a booking, we may use Personal Information including, cardholder names, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you.
Information like Credit Card Details and Net Banking Details are usually collected directly by the payment gateways and banks and not by VDP Travels, but if ever stored or retained by us, remain internal and is never shared, except that they may be shared with third party private/government security agencies to screen for fraudulent activities. These details are also shared with certain third parties only for the purpose of processing 'Cash Back & Discounts' and Charge Backs, if applicable.
We may also use your name, address, phone number, traveller's name and age for several reasons including but not limited to:
- shared with applicable service providers like the airlines, hotels, etc., for the purpose of reservation and booking the services for the customer/traveller.
- confirm your reservations with respective service providers;
- keep you informed of the transaction status;
- send booking confirmations;
- send any updates or changes w.r.t your booking
- allow our customer service to contact you, if necessary
- customize the content of our website and mobile site
- request for reviews of products or services or any other improvements;
- send verification message(s) or email(s).
Information like Mobile no, e-mail address and postal address may be used for promotional purposes, unless the customer/user “opts-out" of such use. If you choose not to share this information, you can still visit the VDP Travels website, but you may be unable to access certain options, offers and services.
WITH WHOM YOUR PERSONAL INFORMATION IS SHARED ?
Your information shall also be shared with the end service providers like airlines, hotels, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with VDP Travels you authorize us to share your information with the said service providers/suppliers. However, how the said service providers/suppliers use the information shared with them is beyond the purview of VDP Travels. You are therefore advised to review the privacy policies of the respective service provide/supplier whose services you choose to avail.
VDP Travels does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.
Business Partners/Third Party Vendors
We may also share certain filtered Personal Information to our business partners who may contact the customers to offer certain products or services (which may include free or paid products / services) which will enable the customer to have better travel experience or to avail certain benefits specially made for VDP Travels customers.
Occasionally, VDP Travels will hire a third party for market -research surveys and contest – entry processing and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.
DISCLOSURE OF INFORMATION
In addition to the circumstances described above, VDP Travels may disclose User's Personal Information if required to do so:-
- by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;
- to conduct our business;
- for regulatory/internal compliance and audit exercise(s)
- to secure our systems; or
- to enforce or protect our rights or properties of VDP Travels or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
To ensure that the security and integrity of our services are safeguarded, we may monitor your Personal Information. This monitoring may include (without limitation) the filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content.
Such interception, disclosure, monitoring and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such interception, disclosure, monitoring and storage.
COOKIES AND SESSION DATA
Cookies are small pieces of information that are stored by your browser on your device's hard drive.
Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement to you while you are on the Website or to send you a offers (or similar emails – provided you have not opted out of receiving such emails). Focusing on destinations which may be of your interest. None of this information is passed to any third party, and is used solely by us to provide you with a better user experience on the Website.
A cookie may also be placed by our advertising server. Such cookies are used only for purposes of tracking the effectiveness of advertising served by us on our Website. Similarly, a cookie may be placed by our third party advertising companies or advertisement providers or servers. These companies may use aggregated statistics about your visits to the Website in order to provide advertisements about goods and services that may be of potential interest to you. The information they collect does not include your Personal Information.
The third party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites. They may use this anonymous information about your visits to the Website in order to provide advertisements about goods and services of potential interest to you. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to a User.
Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. VDP Travels supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking VDP Travels cookies may disable certain features on the Website, and may make it impossible to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.
Automatic Logging of Session Data:
Each time you access the Website your session data gets logged. Session data consists of the User’s IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it is possible to determine a User's Internet Service Provider (ISP), and the approximate geographic location of User's point of connectivity from the IP address.